Senior Operations Assistant

Reference #	ADB-HR-13-0334
Position Title:	Senior Operations Assistant
Department	South Asia Department
Division	Urban Development and Water Division, SARD
Location	Manila, Philippines
Recruitment Type	National and Administrative
Date Posted	14 June 2013
Closing Date	28 June 2013 , 5:00 p.m. (1700 Manila Time, 0900 GMT)

Job Purpose:

To perform full secretarial services for an international staff member at Director level. Help coordinate administrative activities for a division/office/department. Coordinate knowledge dissemination activities, database management, and other administrative functions.

Expected Outcomes

Project Processing

Under the guidance of mission leaders, monitors e-Operations database for loan and technical assistance (TA) projects under processing, paying particular attention to particularly milestone events and submission of milestone deliverables.

Helps ensure that Board documents (reports and recommendation of the president, technical assistance reports, project and technical assistance completion reports) are in accordance with the latest ADB template and Handbook of Style and Usage.

Mail/Written Communications/Follow-up

Ensures that all correspondence and documents for supervisor are correctly typed and prepared in compliance with ADB's standards. Independently composes and sends out routine letters. Drafts more complex correspondence for signature of supervisor. Ensures that all incoming mail is logged, properly distributed, and promptly brought to the attention of concerned staff, and that outgoing mails/faxes are delivered on time.

Oral Communications/Internal & External Contacts

Provides efficient reception services by screening incoming telephone calls, taking accurate messages, dealing with queries from callers and visitors, establishing the nature and priority of requirements of unexpected visitors to ensure that they are routed in a timely manner to the concerned staff.

Calendar/Travel

Ensures the effective coordination of supervisor's schedule by maintaining diaries and arranging appointments, meetings, travel and accommodation as specified by the supervisor and in accordance with ADB procedures.

Office Administration

Ensures that office filing systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval.

Tracks the flow of documents with the use of database for effective monitoring to meet deadlines.

Provides assistance as to the application/interpretation of work area procedures, guidelines and formats to junior administrative staff and operations assistants.

Acts as coordinator for (Leave Administration System) LVAD for attendance monitoring. May relieve other Senior Operations Assistants/Executive Assistants as directed.

Performs certain standard activities such as maintaining adequate stocks of office supplies as required; coordinates micro-computer inventory, allocation, and requirements for the division/office/department.

Coordination

Coordinates the various activities such as meeting arrangements of a division/office/department to ensure that the supervisor's instructions are passed onto the concerned staff.

Provides coordination support to initiatives, services, programs related to the operations of the division

Data Analysis and Report Generation

Collects, compiles and analyzes relevant information and data related to the division/office/department to produce routine and/or ad hoc statistics/reports as instructed.

OthersPerforms other duties as may be assigned.

Educational Requirements:

• Bachelor’s degree

Relevant Experience And Other Requirements:

Work experience
- At least 5 years of relevant professional experience

Technical knowledge

• Excellent typing skills. Advanced computer skills with sound knowledge of common word-processing, spreadsheets and graphics software used in multilateral organizations.

- Good coordination and interpersonal skills

• Able to coordinate proper distribution of tasks among other operations assistants.
• Able to work with individuals from different cultural/national backgrounds
• Thorough understanding of the role and function of the division/office/department and a good general understanding of the organization's purpose
• Good working knowledge of procedures, formats and standards relevant in the performance of work

• Able to exercise judgment on matters of confidentiality and those requiring urgent attention especially in the supervisor's absence

People and leadership skills
- Able to liaise and work effectively with staff within own work location
- Able to work collaboratively with teams as a constructive team member
- Excellent oral and written communication skills in English

Core Competencies:

Application of Technical Knowledge and Skills

• Deals with routine queries and correspondence in accordance with procedures
• Proactively seeks relevant development opportunities and submits for approval
• Produces summaries and frameworks by collecting and analyzing diverse information

Client Orientation

• Adjusts style and approach to respect and serve different clients
• Conveys messages by asking questions and using different approaches
• Identifies when a client issue requires escalation
• Responds to clients without prompts or reminders from senior colleagues

Achieving Results and Problem Solving

• Proposes solutions to minimize delays and setbacks in completing work
• Reviews all task objectives and achieves core deliverables
• Uses time management and organizational skills to promptly complete work to the required standard
• Delivers beyond the stated task objectives

Working Together

• Consistently works effectively with individuals of different views, culture, nationality, gender, and age
• Consistently seeks assistance when requirements are unclear
• Provides timely updates on relevant information
• Freely shares and seeks useful knowledge and to complete work

Communication and Knowledge Sharing

• Uses effective written and oral communication in preparing documents, presentations and interactions
• Asks questions to understand how to follow up on feedback
• Locates relevant information to expedite workflow

Innovation and Change

• Adopts new policies, systems and processes in a timely fashion
• Shares ideas for how work can be completed more effectively

Immediate Reporting Relationships / Other Information:

Supervisor: Director, SAUW, designated International Staff and senior National Staff

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