Job #: 122644
Job Title: Network Associate - NOC
Job Family: Information Management and Technology
Job Type: Professional & Technical
Grade: GD
Location: Chennai, India
Recruitment Type: Local Hire
Language Requirement: English [Essential]
Closing Date: 30-Nov-2012
Background / General description:
The World Bank Group is a global financial organization based in downtown Washington, D.C., with offices in 120+ countries. At the World Bank Group (WBG) we have made the world's challenge—to reduce global poverty—our challenge. Our mission is to improve people’s well-being in developing countries through environmentally sustainable development. We are not a bank in the common sense.The World Bank provides loans, policy advice, technical assistance and knowledge sharing servicesto low and middle income countries to promote growth, create jobs and empower people.
IMT’s Technology and Engineering department is responsible for providing and maintaining the IT infrastructure framework, which supports staff and business applications in an efficient and cost-effective manner. The department strives to provide quality services to meet a variety of business requirements and its performance is regularly assessed by means of industry relevant benchmarks and annual certification/compliance with standards frameworks, including SOX, ISO2000,and ISO27001.
The scope of activities for IMT’s Technology and Engineering department includes a wide range of services, including data center operations, global network telecommunications, video-conferencing,desktop and server support for Windows, UNIX, and Linux, email, collaboration, portals, Web,financial and HR platform support with SAP and PeopleSoft. The services are tightly integrated and standardized in a way to provide 24x7 availability and transparency to WBG employees and clients around the world.
IMT’s Technology and Engineering department is proud of the quality of its cadre of IT professionals. Over the years it has emphasized the hiring of the right set of people, equipped with the means to adjust to a culture of excellence, and dedicated to promote IT as an enabler of the WBG’s core mission.
Note:
If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
IMT’s Technology and Engineering department is responsible for providing and maintaining the IT infrastructure framework, which supports staff and business applications in an efficient and cost-effective manner. The department strives to provide quality services to meet a variety of business requirements and its performance is regularly assessed by means of industry relevant benchmarks and annual certification/compliance with standards frameworks, including SOX, ISO2000,and ISO27001.
The scope of activities for IMT’s Technology and Engineering department includes a wide range of services, including data center operations, global network telecommunications, video-conferencing,desktop and server support for Windows, UNIX, and Linux, email, collaboration, portals, Web,financial and HR platform support with SAP and PeopleSoft. The services are tightly integrated and standardized in a way to provide 24x7 availability and transparency to WBG employees and clients around the world.
IMT’s Technology and Engineering department is proud of the quality of its cadre of IT professionals. Over the years it has emphasized the hiring of the right set of people, equipped with the means to adjust to a culture of excellence, and dedicated to promote IT as an enabler of the WBG’s core mission.
Note:
If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
Duties and Accountabilities:
• The Network Associate is a position with supervisory responsibility. The individual reports directly to the Bank Team lead
• Respond to escalations from the NOC and problem reports from other IT staff, initiate troubleshooting, take action or escalate as needed
• Review error reports and take appropriate action (troubleshooting, requesting part replacement, etc.)
• Work with the HQ based network and link teams to plan and deploy new products and services to the COs.
• Guide and assist CO ITs to install, test and turn-on new services (routers, switches, MPLS or VPN links, etc.)
• Support other networking equipment as needed (Juniper Firewalls, DNS/DHCP servers, etc.)
• Be the principal, day-to-day contact for projects/program related work and shall be in charge of the Contractor staff in the NOC for all Contractor matters.
• Be a technical mentor for all Contractor personnel, develop technical documentation and training procedures, provide training, schedule and coordinate leave requests as well as coverage, and make certain that all contractor personnel follows the NOC standard operating procedure and provides the quality of work.
• Must have a strong background in information and telecommunications systems, conceptual, analytical and innovative problem-solving ability; and willingness to seek advice or assistance from the Bank’s technical staff when necessary.
• Review and monitor service indicators in order to ensure adherence to agreed upon the service levels, report and respond to critical security events and take corrective measures per defined security incident management processes.
• Follow and comply with defined IMS and ISMS relevant security and service delivery policies, process and procedures).
• Must have effective verbal and written communication skills and ability to work under pressure in busy environment, deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues.
• Respond to escalations from the NOC and problem reports from other IT staff, initiate troubleshooting, take action or escalate as needed
• Review error reports and take appropriate action (troubleshooting, requesting part replacement, etc.)
• Work with the HQ based network and link teams to plan and deploy new products and services to the COs.
• Guide and assist CO ITs to install, test and turn-on new services (routers, switches, MPLS or VPN links, etc.)
• Support other networking equipment as needed (Juniper Firewalls, DNS/DHCP servers, etc.)
• Be the principal, day-to-day contact for projects/program related work and shall be in charge of the Contractor staff in the NOC for all Contractor matters.
• Be a technical mentor for all Contractor personnel, develop technical documentation and training procedures, provide training, schedule and coordinate leave requests as well as coverage, and make certain that all contractor personnel follows the NOC standard operating procedure and provides the quality of work.
• Must have a strong background in information and telecommunications systems, conceptual, analytical and innovative problem-solving ability; and willingness to seek advice or assistance from the Bank’s technical staff when necessary.
• Review and monitor service indicators in order to ensure adherence to agreed upon the service levels, report and respond to critical security events and take corrective measures per defined security incident management processes.
• Follow and comply with defined IMS and ISMS relevant security and service delivery policies, process and procedures).
• Must have effective verbal and written communication skills and ability to work under pressure in busy environment, deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues.
Selection Criteria:
• Mandatory: Experience with Cisco IOS and CatOS CLI. Understanding of IP addressing, routing and switching at the level of CCNA.
• CCNA/CCNP level of knowledge, Certification is a plus.
• Experience with Unix CLI and tools is required .
• Experience using network management tools.
• NOC experience is a plus
• Experience with IxChariot is a plus.
• Minimum 4 years of experience in the Telecommunications industry and networking professional experience with a strong background in LAN/WAN/VIDEO technologies.
• Diploma or equivalent work experience
• Minimum of 4 years familiarity with Global Communication Network.
• Worked in a similar industry taking care of 24 X 7 operations of the NOC.
• ITIL certified and knowledgeable on ITIL based service delivery.
Competencies:
Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements.
Information Systems Knowledge - Aware of the primary uses of technology by customers, Possesses a basic understanding of the strategy, structures, processes and procedures of the enterprise in its relationship with the business and its activities.
Foundation Architecture Knowledge - Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware.
Risk Management - Reduces risk by solving day-to-day problems as they arise.
Business Process Knowledge - Defines routine, integrated processes.
Strategic Technology Planning - Asks questions and assesses aspects of the strategic technology plan.
Vendor and Alliance Management - Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines.
Client Orientation - Able to establish partnership based working relationships with internal/external clients. Demonstrates independence, initiative, and autonomy in addressing clients' needs.
Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
Knowledge, Learning and Communication - Able to research and draft quality written materials or review adherence of written materials prepared by others to administrative requirements. Able to mentor and guide, and organize learning activities within area of assigned responsibilities.
Business Judgment and Analytical Decision Making - Able to use analytical, problem-solving skills and resourcefulness to make informed and practical decisions to carry out own work . Able to advice on information usage and storage, and policies in the area of assigned responsibilities.
• CCNA/CCNP level of knowledge, Certification is a plus.
• Experience with Unix CLI and tools is required .
• Experience using network management tools.
• NOC experience is a plus
• Experience with IxChariot is a plus.
• Minimum 4 years of experience in the Telecommunications industry and networking professional experience with a strong background in LAN/WAN/VIDEO technologies.
• Diploma or equivalent work experience
• Minimum of 4 years familiarity with Global Communication Network.
• Worked in a similar industry taking care of 24 X 7 operations of the NOC.
• ITIL certified and knowledgeable on ITIL based service delivery.
Competencies:
Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements.
Information Systems Knowledge - Aware of the primary uses of technology by customers, Possesses a basic understanding of the strategy, structures, processes and procedures of the enterprise in its relationship with the business and its activities.
Foundation Architecture Knowledge - Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware.
Risk Management - Reduces risk by solving day-to-day problems as they arise.
Business Process Knowledge - Defines routine, integrated processes.
Strategic Technology Planning - Asks questions and assesses aspects of the strategic technology plan.
Vendor and Alliance Management - Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines.
Client Orientation - Able to establish partnership based working relationships with internal/external clients. Demonstrates independence, initiative, and autonomy in addressing clients' needs.
Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
Knowledge, Learning and Communication - Able to research and draft quality written materials or review adherence of written materials prepared by others to administrative requirements. Able to mentor and guide, and organize learning activities within area of assigned responsibilities.
Business Judgment and Analytical Decision Making - Able to use analytical, problem-solving skills and resourcefulness to make informed and practical decisions to carry out own work . Able to advice on information usage and storage, and policies in the area of assigned responsibilities.
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