Network Analyst - Link - World Bank - Chennai, India

Job #: 122642

Job Title: Network Analyst - Link

Job Family: Information Management and Technology

Job Type: Professional & Technical

Grade: GE

Location: Chennai, India

Recruitment Type: Local Hire

Language Requirement: English [Essential]

Closing Date: 30-Nov-2012

Background / General description:

The World Bank Group is a global financial organization based in downtown Washington, D.C., with offices in 120+ countries. At the World Bank Group (WBG) we have made the world's challenge—to reduce global poverty—our challenge. Our mission is to improve people’s well-being in developing countries through environmentally sustainable development.  We are not a bank in the common sense.The World Bank provides loans, policy advice, technical assistance and knowledge sharing servicesto low and middle income countries to promote growth, create jobs and empower people.

ISG’s Global Communications Unit (ISGGC) is responsible for provisioning communications and networking services to the World Bank Group. The unit is the key point of contact, accountability and coordination for the day to day delivery and quality of communications services from different long distance service providers and through the Bank's own telecommunications facilities.
The Units’ mission is to provide various global communications services involving but not limited to voice, data and video services, ensuring reliability, security, scalability and integrity on 24x7 basis to the full satisfaction of clients and end users on a timely and cost effective basis. The Global Communications Unit manages service delivery tasks including but not limited to: technical requirement definition, design, installation, operation, and maintenance of services.
The Global Link Team within ISGGC is tasked with installing and maintaining the wide area network (WAN) links that connect WBG Country Offices with HQ as well as supporting the overall IT infrastructure setup for new and existing Country Offices.  This position will be part of the Global Link Team, based in Chennai, and will be supervised by the Senior Team Lead for the Global Link Team.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.

Duties and Accountabilities:

Global Network Infrastructure Support:
1.    Work implies daily interaction with the following.
o    Manager and peers in Washington
o    Peers from other Country Offices
o    Network operation center in Washington
o    Global infrastructure vendors project managers and network operation centers
2.    Work implies daily follow-up on pending operational issues:
o    Review open trouble tickets and coordinate any field activities
o    Project implementation in coordination with institutional teams
Country Office Infrastructure Support:
o    Review with Regional ISGGC Link Managers current work program
o    Plan and implement Local Area Networks (wired/wireless), Wide Area Networks (MPLS, VSAT, Leased lines in general, etc), Audio/Video Network and VoIP Networks infrastructure in accordance with current global standards in coordination with Link Managers and General Services Department (GSD) global real estate Project Managers.
o    Travel to Country Offices for installation, testing of hardware including routers, switches, VoIP equipment, servers, security appliances, wireless equipment, legacy Pabx etc.
o    Assess local infrastructure before implementation of Country Offices network infrastructure – including necessary tests for electrical grounding, power supply distribution and electrical protections in general.
o    Assist Country Offices IT staff, providing technical information/specifications on infrastructure (electricity transformer, generator, voltage stabilizer, UPS etc)
o    Assist Washington team and Country Offices analyze technical responses of bids for procurement of IT Infrastructure.
o    Troubleshoot and solve problem for network, VoIP, and application issues in collaboration with the Globally based network operation center
o    Record/Update all activities in Bank Project Management tools, trouble-ticket management system, Inventory management systems
o    Create and maintain network documentation as it relates to network topology, equipment, and configuration. General configuration management, patch panel management, patch deployments, and VoIP network configuration and problem isolation and resolution
o    Provide Audit and remediation reports for existing infrastructure to monitor services and ensure that all standards, Bank policies with respect to network security are met
o    Provide training sessions on existing technologies or any new services planned for deployment

o    Country Office Infrastructure research:
o    Keep abreast of technological evolution in development countries that would provide better efficiency of the global network services.
o    Propose the design, develop, test and implementation plan of new tools for the monitoring, project planning for the global network services.

Selection Criteria:

o    Bachelor’s degree in Electrical or Mechanical Engineering with 4 years of relevant experience in the area of telecommunications and IT.
o    Knowledge of TCP/IP networking technologies
o    Experience with Cisco  VoIP deployments and interfacing to legacy TDM PBX systems
o    Experience with Cisco CM/CME IPT technologies and platforms desired
o    Experience deploying and troubleshooting satellite communications systems
o    Experience deploying and troubleshooting MPLS links
o    Experience deploying and troubleshooting VPNs and ISP provided links
o    Experience deploying and troubleshooting leased line circuits
o    Experience with data communications link testing tools and techniques
o    Experience with international commercial electrical power distribution standards
o    Experience with campus and data center networking
o    Experience and understanding of IP address management issues, DNS and DHCP
o    Broad understanding of the state of the networking and telecommunications industry, how it fits in the larger IT infrastructure and helps meet business goals
o    Excellent  verbal and written communication skills
o    Proven ability to work in a team environment and across organizational boundaries
o    Excellent  analytical skills
o    Good task Planning and Monitoring skills
o    Proven ability to direct, coach and develop staff
o    Proven ability to diagnose and resolve technical problems efficiently and under pressure
o    Ability to work flexible hours.
o    Ability to travel internationally for extended periods of time

Competencies:

Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements

Information Systems Knowledge - Resolves escalated problems of technical support.

Foundation Architecture Knowledge - Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware.

Risk Management - Reduces risk by solving day-to-day problems as they arise.

Business Process Knowledge - Defines routine, integrated processes.

Strategic Technology Planning - Asks questions and assesses aspects of the strategic technology plan.

Vendor and Alliance Management - Follows procedures for working with vendor and/or alliance partners and resolves day-to-day problems within defined guidelines.

Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.

Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.

Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.

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