Country: Thailand
Req ID: 4194
Description
FHI 360 is a nonprofit human development organization
dedicated to improving lives in lasting ways by advancing integrated, locally
driven solutions. Our staff includes experts in Health, Education, Nutrition,
Environment, Economic Development, Civil Society, Gender, youth, Research and
Technology-creating a unique mix of capabilities to address today’s
interrelated development challenges. FHI 360 serves more than 60 countries and
all 50 U.S. states and all US/ territories. We seek qualified candidates
for Regional IT Project Manager, in Bangkok, Thailand.
Job Description: The ISS Regional IT Project
Manager (RITPM) will provide hands on technical IT support and project delivery
for Asia Region. The RITPM will provide server and network operations
support for the IT Officers throughout the region. Works with the US ISS
Operations team and US ISS Infrastructure team to coordinate support, project
definition and delivery, roll out new technologies, equipment upgrades and
advanced support activities. National local applicants only will be
considered.
Major Duties/Responsibilities:
- Serve as the first escalation point for all IT Officers in
the region for advanced technical support.
- Responsible for the ownership, management and resolution
of incidents or service requests escalated from IT Officers within region.
- Responsible for coordinating and leading project and
technical support efforts between the IT Officers, US Support Teams, and
Vendors.
- Attend regular meetings with the Manager of International
ISS Operations Support and provide status updates.
- Conduct regular support activities in support of
regional IT operations.
- Travel to FHI 360 Offices throughout the region to provide
IT or project support.
- Identify and promote technical and operational “best
practices.”
- Coach and mentor regional IT Officers to ensure quality,
efficiency and compliance with ISS project and company standards/policies.
- Partners with the International ISS Operations team to
deliver projects to the region.
Required
Experience/Skills:
- Must speak, read and write fluent English
- Ability to travel domestically and/or internationally 20%
- 30%.
- Thorough understanding of Information Technology industry
practices.
- Solid knowledge and experience with incident management
and operations services tools and systems.
- Experience working with multi-cultural extended teams,
possessing the ability to influence team members to ensure project success.
- Extremely strong interpersonal skills and interaction
capabilities with all staff levels of the organization to resolve problem
situations with tact and diplomacy.
- Excellent organizational skills and problem-solving
skills.
- Strong oral and written communications skills (technical
and nontechnical)
- Ability to influence, motivate, and collaborate with
others.
- Ability to adapt and resolve problems/issues to bring
project to completion.
- Telecommunications: PBX, VoIP, VSAT, voice mail, and
peripheral devices
- Server: Windows Server 2003 & 2008, Exchange
2007/2010, Active Directory, DFS
- Desktop: Windows 7, Microsoft Office Suite 2010, Office
365, Adobe, Internet Explorer, Sophos AV
- Network: Cisco routers/switches, ASA 5505, Riverbed
Steelheads, iPrism, F5 load balancers, Ethernet, TCP/IP, DNS, DHCP
- Education/Experience: MS/MA in a related field, with 7 - 9
years relevant experience; or BS/BA and 9 - 10 years relevant experience; or AA
and 10 - 13 years relevant experience; or High School/GED and 13 - 15 years
relevant experience; or an equivalent combination of education and experience.
- National Local applicant only
Interested candidates may register online through FHI
360’s Career Center at http://www.fhi360.org/careers .
Please submit CV/resume and cover letter including salary requirements. Please
specify source in your application
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