Principal Information Technology Specialist (Business Change Management) - Asian Development Bank

Reference #:  ADB-HR-13-0234

Position Title: Principal Information Technology Specialist (Business Change Management)

Department: Office of Information Systems and Technology

Division: Solutions Delivery Division, OIST

Location: Manila, Philippines

Recruitment Type: International

Date Posted: 15 April 2013

Closing Date: 29 April 2013 , 5:00 p.m. (1700 Manila Time, 0900 GMT)

Job Purpose:

Responsible for Management of IT-enabled Business Change in ADB, focusing on 3 major areas: (i) Stakeholder Relationship Management; (ii) Change Implementation Planning and Management; and (iii) Skills Management.
Integrates OIST within the wider ADB community by planning and executing structured business change management, communication and IT training.
Specifically responsible for developing Change Management programs to carry out a successful transition of new or enhanced IT applications by working closely with sponsors, project teams, and end-users to ensure acceptance and effective use of the IT systems.
Work within a framework of broad policies, principles and goals, applying a high degree of autonomy in selection of work methods.

Expected Outcomes

a. Business Change Management

Develops the strategy for effectively implementing IT-enabled business changes, applying
detailed knowledge and experience of the organization, including organizational structures, governance and culture,

b. Stakeholder Relationship Management
- Facilitates open discussion between stakeholders at both expert and management level to identify potential areas of improvement in business processes that could be facilitated by the implementation and use of automated systems. Pro-actively seeks solutions that increase efficiency in the combination of business processes and system support.
- Maintains contact with customers and stakeholders to ensure satisfaction; establishing mechanisms for recording and analyzing lessons learned and stakeholder feedback.
- Explains the visions and benefits of the planned changes to staff at all levels of the organization. Leads the development of a communication plans to keep stakeholders informed about expected business impact of project initiatives.
- Develops and maintains communication channels and stakeholder groups.
c. Change Implementation Planning and Management
- Integrates Business Change Management activities into the Project Definition Reports and detailed project plans for projects.
- Ensures that Transition Roadmap for institutionalization of outputs from projects are created
- In coordination with the project teams, plans and implements required pilot testing for specific projects.
- Determines the readiness levels of business users with regard to upcoming changes; analyzes readiness gaps, and develops and implements action plans to minimize the gaps prior to system rollout.

• Assists the user community in the provision of transition support and change planning, and liaises with the project teams. Organizes application early life support (level 2) for major IT systems, in close coordination with project sponsors, subject matter experts, project teams, and the OIST Service Desk (level 1).

- Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures.
- Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles.
d. Skills Management to Support Change/Transition

Learning and Development Management
- Directs, develops, coordinates and conducts training plans and programs.
- Determines the appropriate learning and development program and delivery mechanisms needed to meet user requirements during transition.
- Ensures that the processes and tools for managing and delivering training programs effectively are in place.
- Evaluates learning outcomes.
Learning and Development Assessment
- Specifies methods and standards for assessing knowledge and experience.
e. Staff Supervision
- Creates and lead multi-disciplinary teams and ensure the overall quality of outputs.
- Supervises assigned staff, providing clear direction and regular monitoring and feedback on performance.
- Provides coaching and mentoring to assigned staff and ensure their continued learning and development.

Educational Requirements:

Master’s degree, or equivalent, in Business Administration, or related field or equivalent. Alternatively, University degree in Business Administration or related field, combined with specialized experience in similar organization/s, may be considered in lieu of a Master’s degree.

Relevant Experience And Other Requirements:

- Suitability to undertake the responsibilities mentioned above at the required level.
- Experience of working both inside and outside IT departments is an advantage.
- At least 12 years of relevant work experience.
- Demonstrated capability to take initiatives, show creativity, apply good judgment, and achieve results through others.
- Strong conceptual and analytical skills.
- Sound organizational capabilities.
- Ability to lead inter-disciplinary and multi-cultural teams. Strong interpersonal and motivational skills.
- Effective communication skills to deal with all levels of staff in an organization.
- Excellent oral and written communication skills in English.
- International experience working in several countries.

Core Competencies:

Application of Technical Knowledge and Skills

• Provides supervision to others in completing their technical tasks
• Called upon for advice and guidance based on expertise gained by working in different countries and organizations
• Contributes advanced knowledge and expertise to different parts of the Department

Client Orientation

• Proposes effective services and solutions to staff beyond presenting issues and past challenges
• Assists colleagues adapt to the cultural and business norms of diverse clients and country situations
• Gains respect for the breadth and depth of expertise demonstrated in effectively managing diverse clients and country situations
• Called upon to resolve client situations that may impact their long-term ADB relationship

Achieving Results and Problem Solving

• Resolves situations where client needs are not being met
• Shares past experiences from different projects, organizations, and countries to help achieve quality results
• Ensures that thorough analysis includes current and relevant factors from different countries and contexts
• Sought out for guidance and experience in overcoming the most challenging situations
• Draws on long-term relationships with stakeholders to help plan for and achieve results

Working Together

• Addresses team members not contributing to required standards
• Commits to delivering timely and high quality work to assist in the team’s success
• Develops and maintains good internal and external peer and senior level relationships
• Helps teams understand common features to build rapport and overcome challenges

Communication and Knowledge Sharing

• Provides stakeholders with the level and quality of information required to achieve outcomes
• Encourages others to seek long-term solutions to address feedback opposed to focusing on immediate concerns or reactions
• Uses breath of multi-country and multi-client knowledge to equip clients and staff for more effective outcomes
• Designs and implements project and program knowledge and services

Innovation and Change

• Consistently seeks more effective and practical ways for the Departmental delivery of services, products, and processes
• Proposes new ways to improve the quality and relevance of products and services
• Includes the core benefits and reasons for change when developing comprehensive change roll out plans
• Influences and persuades decision makers by presenting business cases supporting the proposed changes

Immediate Reporting Relationships / Other Information:

• Supervisor: Director, Solution Delivery Division
• The following staff positions may be supervised by the incumbent:
  • Administrative Staff
  • National Staff
• Women are encouraged to apply.

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