Associate Information Technology Analyst (Quality Assurance) - Asian Development Bank - Manila, Philippines

Technology Division, OIST, Office of Information Systems and Technology

Closing Date: 1 March 2013 , 5:00 p.m. (1700 Manila Time, 0900 GMT)

 

Job Purpose:

To assist in establishing procedures and monitoring Office of Information Systems and Technology’s (OIST) conformity to processes to ensure quality assurance within OIST.

Expected Outcomes

- Assists in defining and implementing IT quality processes, taking into account industry standards and best practices specific to IT Infrastructure Library (ITIL) and Software Development Life Cycle (SDLC), and Project Management.
- Develops Operational Level Agreements (OLAs) among OIST divisions/units and assists in the development of Service Level Agreements (SLAs) with clients.
- Assists in the review and selection of appropriate tools for the automation of IT processes and in their successful deployment.
- Monitors OIST’s observance of established IT quality processes and alerts supervisors on non-conformity.
- Assists in developing and recommending key process steps that need to be implemented to ensure conformity to established processes.
- Assists in software quality assurance and implementation of ITIL.
- Monitors process quality adoption and recommend improvements.
- Prepares reports on quality assurance metrics for OIST management’s reference for decision-making.
- Assists in creating and managing a repository of quality management related information.
- Provides OIST teams with information on quality assurance management processes.

Educational Requirements:

- Bachelor's degree in Information Technology, Business Administration, or Computer Science

Relevant Experience And Other Requirements:

Work experience
- 5 years work experience. Must have at least one year or more project experience in IT process implementation, IT Governance, or Compliance procedures
- Experience in IT Infrastructure Library (ITIL) process and IT quality assurance is preferred
- Experience with Capability Maturity Model Integration (CMMI) is highly desirable
Technical knowledge
- Must have the ability to document IT processes, controls and establish metrics in support of quality processes
- Should be willing to go through extensive project documentation and arrive at IT process improvements that are necessary for OIST
- Experience in many productivity tools like Visio, MS Office, Lotus Notes, etc.

People and leadership skills
- Able to liaise and work effectively with staff within own work location and throughout ADB
- Able to work collaboratively with teams as a constructive team member
- Possess excellent oral and written communication skills in English

Core Competencies:

Application of Technical Knowledge and Skills

• Deals with routine queries and correspondence in accordance with procedures
• Proactively seeks relevant development opportunities and submits for approval
• Produces summaries and frameworks by collecting and analyzing diverse information

Client Orientation

• Adjusts style and approach to respect and serve different clients
• Conveys messages by asking questions and using different approaches
• Identifies when a client issue requires escalation
• Responds to clients without prompts or reminders from senior colleagues

Achieving Results and Problem Solving

• Proposes solutions to minimize delays and setbacks in completing work
• Reviews all task objectives and achieves core deliverables
• Uses time management and organizational skills to promptly complete work to the required standard
• Delivers beyond the stated task objectives

Working Together

• Consistently works effectively with individuals of different views, culture, nationality, gender, and age
• Consistently seeks assistance when requirements are unclear
• Provides timely updates on relevant information
• Freely shares and seeks useful knowledge and to complete work

Communication and Knowledge Sharing

• Uses effective written and oral communication in preparing documents, presentations and interactions
• Asks questions to understand how to follow up on feedback
• Locates relevant information to expedite workflow

Innovation and Change

• Adopts new policies, systems and processes in a timely fashion
• Shares ideas for how work can be completed more effectively

Immediate Reporting Relationships / Other Information:

• Supervisor: Director, designated International Staff and senior National Staff.
   
   
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