Systems Engineering Analyst - Unix, Linux, Solaris Administrator - World Bank - Chennai, India

Job #: 122653

Job Title: Systems Engineering Analyst - Unix, Linux, Solaris Administrator

Job Family: Information Management and Technology

Job Type: Professional & Technical

Grade: GE

Location: Chennai, India

Recruitment Type: Local Hire

Language Requirement: English [Essential]

Closing Date: 30-Nov-2012

 Background / General description:

The World Bank Group is a global financial organization based in downtown Washington, D.C., with offices in 120+ countries. At the World Bank Group (WBG) we have made the world's challenge—to reduce global poverty—our challenge. Our mission is to improve people’s well-being in developing countries through environmentally sustainable development.  We are not a bank in the common sense.The World Bank provides loans, policy advice, technical assistance and knowledge sharing servicesto low and middle income countries to promote growth, create jobs and empower people.

The Information Management and Technology unit provides core IT infrastructure and business application services to the WBG headquarters in Washington, D.C. and country offices. The IMT strategy is designed to align IT initiatives with the WBG business strategy and with the overarching objective of ensuring that users have uniform and easy access to information and systems, both from Washington and country offices. IMT has management responsibility for most WBG IT services, business solutions, and the underlying technology infrastructure.

IMT’s Technology and Engineering department is responsible for providing and maintaining the IT infrastructure framework, which supports staff and business applications in an efficient and cost-effective manner. The department strives to provide quality services to meet a variety of business requirements and its performance is regularly assessed by means of industry relevant benchmarks and annual certification/compliance with standards frameworks, including SOX, ISO2000,and ISO27001.

The scope of activities for IMT’s Technology and Engineering department includes a wide range of services, including data center operations, global network telecommunications, video-conferencing,desktop and server support for Windows, UNIX, and Linux, email, collaboration, portals, Web,financial and HR platform support with SAP and PeopleSoft. The services are tightly integrated and standardized in a way to provide 24x7 availability and transparency to WBG employees and clientsaround the world.

IMT’s Technology and Engineering department is proud of the quality of its cadre of IT
professionals. Over the years it has emphasized the hiring of the right set of people, equipped with the means to adjust to a culture of excellence, and dedicated to promote IT as an enabler of the WBG’s core mission.

Note:

If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.

Duties and Accountabilities:

•    Install and maintain up to date Operational System software, patch levels, firmware, drivers and related program products. Configure and customize software in accordance with site requirements. Suggest and promote System Changes in accordance with documented SOPs (Standard Operational Procedures).
•    Provide continuous monitoring, troubleshooting, and first level maintenance of the various application servers, systems and associated peripherals. This also includes adequate follow up on Problem Resolution tracking using the Remedy tool.
•    Engages in capacity planning and monitoring usage reports. Recommends alternatives to infrastructure reconfiguration including replacement or addition of capacity.
•    Participate in “On Call” weekly shift supporting off hours and weekend activity.
•    Pro-actively review and monitor service indicators in order to insure adherence to agreed upon service levels.
•    Interact with software and hardware maintenance providers in enforcing adequate levels of support to the installed inventory.
•    Provide support to other technical staff in performing account management, disk space management, backups, baseline security administration, testing of system features and other systems administration activities.
•    Produce and maintain appropriate documentation and charts describing hardware setups, diagrams, operational procedures and overall inventory.
•    Produce weekly reports of activities and operational status of systems under his/her control.
•    Monitor and review use of systems for violations of Bank access control policies.
•    Ensure that the defined decommissioning and disposal procedures are followed for all hardware systems and media.
•    Report and respond to critical security events and take corrective measures per defined security incident management processes.
•    Follow and comply with WDBK’s IMS and ISMS policies, processes and procedures (ISO20000 and ISO27001).
•    Participate in audits, as needed, producing necessary documentation, reports and explanations. Implement corrective and preventive action plans approved by unit managers.

Selection criteria

•    Bachelors Degree in Engineering/MCA or Equivalent with minimum 4-6 years of relevant experience.
•    AIX, Solaris and Linux certifications with relevant experience with SUN Solaris (2.8, 2.9 or 2.10), or IBM AIX (4.3, 5.1 or 5.2) or RedHat Linux (2.1 or 3.0 AS) software and hardware configurations.
•    Intimacy with components and peripherals, including disks and network.
•    Relevant experience configuring and maintaining Highly Available configurations (Veritas VCS or IBM HACMP), Volume Managers and File Systems (Veritas FS), OS mirroring and OS replication.
•    Relevant experience in environments supporting Databases (Oracle and Sybase), including intimacy with DB concepts and operations.
•    Relevant experience or good understanding of WEB related technologies, including architectural concepts but also basic operational principles of applications servers, web servers, etc.
•    At least 4 years of experience managing mission critical Unix (AIX or Solaris) and Linux systems with proven involvement in operations requiring for stringent uptime service levels.
•    Team player with strong technical and user support skills.
•    Excellent oral and written communication skills.
•    Able to present and explain technical information to diverse types of audience (management, users, vendor, and technical staff).

Competencies:

Information Seeking - Utilizes a variety of information and data sources pertaining to organizational and professional trends.

Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements

Information Systems Knowledge - Resolves escalated problems of technical support.

Foundation Architecture Knowledge - Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware.

Risk Management - Reduces risk by solving day-to-day problems as they arise.

Business Function Knowledge - Assesses the needs of primary business functions.

Business Requirements Analysis - Gathers information to expand working knowledge of the business or product supported to include key processes and operational aspects that impact successful execution of business functions.

Network Technology Knowledge - Utilizes a range of tools and techniques for setting up and reconfiguring data and voice communications networks to meet changing business needs.

Product/Service Performance Analysis - Works in multiple operating systems and environments.

Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.

Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.

Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.

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