Systems Engineering Analyst - Notes - World Bank - Chennai, India

Job #: 122652

Job Title: Systems Engineering Analyst - Notes

Job Family: Information Management and Technology

Job Type: Professional & Technical

Grade: GE

Location: Chennai, India

Recruitment Type: Local Hire

Language Requirement: English [Essential]

Closing: Date30-Nov-2012

Background / General description:

The World Bank Group is a global financial organization based in downtown Washington, D.C., with offices in 120+ countries. At the World Bank Group (WBG) we have made the world's challenge—to reduce global poverty—our challenge. Our mission is to improve people’s well-being in developing countries through environmentally sustainable development.  We are not a bank in the common sense.The World Bank provides loans, policy advice, technical assistance and knowledge sharing servicesto low and middle income countries to promote growth, create jobs and empower people.

IMT’s Technology and Engineering department is responsible for providing and maintaining the IT infrastructure framework, which supports staff and business applications in an efficient and cost-effective manner. The department strives to provide quality services to meet a variety of business requirements and its performance is regularly assessed by means of industry relevant benchmarks and annual certification/compliance with standards frameworks, including SOX, ISO2000,and ISO27001.

The scope of activities for IMT’s Technology and Engineering department includes a wide range of services, including data center operations, global network telecommunications, video-conferencing, desktop and server support for Windows, UNIX, and Linux, email, collaboration, portals, Web, financial and HR platform support with SAP and PeopleSoft. The services are tightly integrated and standardized in a way to provide 24x7 availability and transparency to WBG employees and clients around the world.
IMT’s Technology and Engineering department is proud of the quality of its cadre of IT professionals. Over the years it has emphasized the hiring of the right set of people, equipped with the means to adjust to a culture of excellence, and dedicated to promote IT as an enabler of the WBG’s core mission.

Note:

If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.

Duties and Accountabilities:

•    Notes System Analyst (Domino) is responsible for ensuring optimum information access, providing consistency and synchronization across all platforms, and integrating other systems and technologies.
•     The incumbent works with messaging team to refine the conceptual application delivery systems design requirements into a technical design consisting of program specifications.
•    A primary responsibility is for system performance optimization, maintenance and production support.  The incumbent works with other messaging team members in solving the range of enterprise interoperability and integration issues that may exist in the messaging environment
•    Ensure high availability of messaging services to end users
•    Perform necessary tasks for integrity of the messaging system
•    Implement and adhere to security procedures
•    Implement hardware and systems software upgrades to existing servers:
o    Match hub server certification to name & address book (NAB) certification
o    Plan, diagram, and implement mail routing; identify server locations, replication and remote connections
•    Plan and implement hardware and software upgrades to existing hub servers as needed ; Maintain disaster recovery server site; Execute maintenance plans for hub server locations
•    Ensure messaging database and network optimization:
o    Support and troubleshoot as required, optimizing performance, resolving production problems, and; Provide timely follow-up on problem reports
o    Plan, schedule, and conduct system tests, monitor test results, and take required corrective action
•    Perform daily messaging administrative tasks, including:
o    Database movement/replication
o    Corporate messaging hub server monitoring and maintenance
•    Coordinate systems developing activities with other groups (especially network engineering), reviewing deliverables and communicating status with management
•    Provide technical direction and training to other IT personnel; Solve interoperability issues
•    Engage in capacity planning and monitoring messaging database growth; Aid in design of database templates/schemas
•    Source data from legacy systems that are to be loaded into warehouse; provide extracts of data from the warehouse back to operational systems
•    Enhance and maintain messaging system, and perform structural changes when necessary
•    Create and maintain task automation and monitoring tools
•    Evaluate new applications for resource impact and assist in troubleshooting malfunctioning applications

Selection Criteria:

•    Minimum 4- 6 years of experience is required.
•    Bachelor’s degree in Computer Science, Engineering, or related discipline
•    Relevant experience with IBM Lotus products (V7 and above) for messaging and collaborations, such as Messaging, Gateways, Quickplace, Sametime in a large user base.
•    Solid Notes Formula and LotusScript software development experience. Knowledge of JavaScript, web services, etc. a plus.
•    Must be willing to work flexible hours.  Candidate must be willing to work any of the  three shifts covering 24x7. Work week will be 5 shifts and may cover weekend.
•    Experience with relevant server platforms and operating systems (Windows and   Unix), security (RSA), directory services (LDAP), SMTP/MIME
•    Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence in the messaging team.
•    Strong customer focus and ability to manage client expectations
•    Solid project management skills in planning and monitoring projects in a cross-functional environment
•    Effective teamwork and excellent interpersonal and communication skills, both oral and written, in a multicultural environment
•    Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
•    Ability to establish and maintain a high level of customer trust and confidence in the messaging team’s knowledge of and concern for customers’ business needs

Competencies:

Information Seeking - Utilizes a variety of information and data sources pertaining to organizational and professional trends.
Service Provider Assessment and Evaluation - Gathers and records data on specified vendors' services and products against defined requirements
Information Systems Knowledge - Resolves escalated problems of technical support.
Foundation Architecture Knowledge - Shows understanding of the concept and usefulness of foundation architecture in the development and deployment of software and hardware.

Risk Management - Reduces risk by solving day-to-day problems as they arise.

Business Function Knowledge - Assesses the needs of primary business functions.

Business Requirements Analysis - Gathers information to expand working knowledge of the business or product supported to include key processes and operational aspects that impact successful execution of business functions.

Network Technology Knowledge - Utilizes a range of tools and techniques for setting up and reconfiguring data and voice communications networks to meet changing business needs.

Product/Service Performance Analysis - Works in multiple operating systems and environments.

Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.

Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.

Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.

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