Associate Information Systems Officer, P2 - UN- Bangkok, Thailand

Job Title: ASSOCIATE INFORMATION SYSTEMS OFFICER, P2

Department/ Office:  Office of Human Resources Management

Duty Station: BANGKOK

Posting Period: 23 October 2012-29 November 2012

Job Opening number: 12-IST-DM OHRM-25149-R-BANGKOK (X)

Org. Setting and Reporting

The Inspira Technology Shared Services Centre was created in September 2009 to support the introduction of Peoplesoft-based applications for human resources talent management in the global United Nations Secretariat.  The Centre falls within the Office of Human Resources Management, Department of Management, and is located in Bangkok, Thailand.

Responsibilities

• Within delegated authority, the Associate Information Systems Officer will be responsible for the following duties associated with the Inspira Technology Shared Services Centre (ITSSC):
• Reporting and Peoplesoft Module Management, by conducting defect resolution and root cause analysis of technical issues identified within the performance management, learning management and recruitment modules in PeopleSoft 
• Undertakes application configuration by executing functional setups of PeopleSoft reconfiguration.
• Provides technical support to Performance Management and Recruitment modules within PeopleSoft to solve programme bugs, data problems or Interface problems
• Undertakes Technical System administration including work flow development ensuring that the system performance is running effectively and meeting performance targets which involves testing and providing improvement suggestions to the Development Team in tuning the SQLs & Programmes for better performance
• Implements Application upgrades and patching; coordinates system testing and technical support for enhancements delivered by the Vender (major and minor); takes part in the whole activity representing the Production support Team; and, is responsible for coordinating System testing and new changes to system configuration
• Participates in running processes and scheduling reports which involve the preparation and extraction of data from PeopleSoft to support reporting requirements for Inspira Team, OHRM and other stakeholders.  Such reports vary from regular reports to ad hoc reports, simple to complex.
• Manages security administration of the system to ensure correct access and usability for all PeopleSoft users; monitors and maintains the system as a highly secured one; and, ensures the system meets the expected audit controls and reviews the user security periodically.
• Undertakes system maintenance and monitoring; supports background process and jobs; ensures that the daily and weekly processes are scheduled to run in production; ensures and monitors the timely scheduling and completion of those processes; ensures that such processes are completed successfully.
• Participates in Change Management processes related to systems; actively participates in discussions with stakeholders to ensure system change processes are feasible when necessary (weekly, monthly), usually is required whenever a new module or changes request (cut over) comes into production.  In such cases, the incumbent is in charge of performing the operation smoothly on the technical side.
• Provides guidance and support to new/junior staff: gives advice and technical training on systems issues to assist staff  (two general service and two junior technical consultants) multiple times per day on PeopleSoft related technical issues, ERP and security database.

Competencies

Core Competencies:

Professionalism:

• Knowledge of at least two programming languages, basic systems analysis and design techniques, testing, debugging, and documentation standards, database design, storage and internal systems.
• Shows pride in work and in achievements
• Demonstrates professional competence and mastery of subject matter
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results
• Is motivated by professional rather than personal concerns
• Shows persistence when faced with difficult problems or challenges
• Remains calm in stressful situations
• Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning & Organizing:

• Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments; adjusts priorities as required
• Allocates appropriate amount of time and resources for completing work
• Foresees risks and allows for contingencies when planning
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently

Client Orientation:

• Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
• Establishes and maintains productive partnerships with clients by gaining their trust and respect
• Identifies clients’ needs and matches them to appropriate solutions
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
• Keeps clients informed of progress or setbacks in projects
• Meets timeline for delivery of products or services to client

Education

Advanced university degree (Master's degree or equivalent) in computer science, or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of two years of progressively responsible experience in Oracle applications (PeopleSoft) development in People Tools 8.5 and above is required. Experience in configuring PeopleSoft Talent Management and E-performance is highly desirable.

               

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.  Knowledge of another official United Nations language is an advantage.

Assessment Method

Qualified applicants will be evaluated through a competency-based interview and/or other assessment methods.

Special Notice

This is a fixed term appointment for one year. A fixed-term appointment, irrespective of the length of service, does not carry any expectancy, legal or otherwise, of renewal or of conversion to any other type of appointment in the Secretariat of the United Nations.

This post is financed by the Support Account for Peacekeeping Operations. Extension of appointment will be subject to budgetary approval.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

               

          

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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