Hygiene Promotion and WASH Advisor - Middle East

Title: Hygiene Promotion and WASH Advisor - Middle East

Tracking Code: 218586-927

Job Location: Amman, ‘Ammān (Al ‘A̅ şimah), Jordan

Position Type: Full-Time/Regular

Job Description

GENERAL POSITION SUMMARY:

The Hygiene Promotion and WASH Advisor, under the supervision of the OFDA Program Manager (PM), will be responsible for designing hygiene promotion strategy, delivering trainings and technical oversight to the WASH-related activities in the Middle East. This position includes developing assessments, designing and supervising baseline and endline KAP surveys, developing training curriculums and delivering trainings for Mercy Corps team members, community representatives and project stakeholders. The successful candidate will be providing day-to-day technical support to the project PM but also working closely with the Program Director, to ensure Mercy Corps WASH interventions are synchronized and coordinated. The Advisor will have strong technical and communication skills, and will be able to mentor field teams. S/he will be effective team player, able to work with a diversified team in a challenging environment and will represent the organization in Health and WASH working groups, as well as before the donor and community stakeholders and will contribute to achievements of agency goals through innovation, program development and displaying expertise in emergency humanitarian programming.

PROGRAM/ DEPARTMENT SUMMARY:

The aim of the nine-month OFDA-funded project is to provide assistance to 20,000 households, principally through partnerships with local relief committees, and technical MC field teams.

ESSENTIAL JOB FUNCTIONS:

Strategy and Vision

• Assess needs, design interventions and build capacity of Mercy Corps team members, as well as project stakeholders.
• Lead the Mercy Corps team in identifying additional opportunities for medium- and long-term programming.
• Participate in overall strategic planning; ensure linkages into overall programming.
• Assist with new proposal and concept paper development to expand programming efforts. 

Personal Leadership

• Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
• Maintain high ethical standards and treat people with respect and dignity.
• Demonstrate an awareness of his/her own strengths and development needs.

Representation

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.
• Participate in cluster working groups and meetings.

Program

• Work with the OFDA Program Manager and field-based team to develop a detailed, achievable and realistic plan for implementing the hygiene promotion interventions. 
• Design and deliver workshop for Mercy Corps staff on effective ways of hygiene promotion.
• Design KAP baseline and endline surveys, provide training for data enumerators, oversee data entry and provide the KAP survey report.
• Provide technical support to the Program Manager and field teams, and advise on the innovative implementation methodologies that will contribute towards effectiveness of the intervention.
• Monitor field activities to ensure all are implemented according to the plans and implementation strategies.
• Present monitoring and evaluation data in a final project report.

Reporting, Monitoring and Evaluation:

• Work closely with M&E unit and PM on establishing and maintaining effective activities reporting, monitoring and evaluation systems for both internal and external use in coordination with the program and M&E staff.

Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:  As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: None

ACCOUNTABILITY:

REPORTS DIRECTLY TO: OFDA Program Manager

WORKS DIRECTLY WITH: Field-based logistics and finance teams, HQ-based Program Operations, Finance, and TSU staff

KNOWLEDGE AND EXPERIENCE:

• A Bachelor’s or Master’s Degree in Civil Engineering, Public Health or related field.
• At least 5 years of international relief and development program management experience, in emergency program management.
• At least 3 years in a relief setting with WASH management or advisory experience; from starting up programs and working in emergency and transitional programming.
• Experience in complex and complicated settings with time sensitive deliverables in unstable environments.
• Knowledge of humanitarian standards and codes, including SPHERE.
• Knowledge of participatory approaches to hygiene promotion and awareness required.
• Experience in designing trainings, workshops and activities curricula.
• Demonstrated ability to manage and communicate effectively with team members of varied work styles. 
• Demonstrated flexibility and creativity in planning and problem solving.
• Experience with the development, implementation & compliance of USAID (OFDA and FFP)/DFID funded programs.
• Ability to effectively represent Mercy Corps and its interests to key stakeholders. 
• Experience working with host governments, national and international NGOs.
• Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
• Excellent oral and written English skills required; proficiency in Turkish or Arabic is as plus.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• Previous experience in insecure environments.
• Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

SUCCESS FACTORS:

The successful Hygiene Promotion and WASH Advisor will combine exceptional technical skills and experience in maintaining donor and partner relationships. S/he will have previous experience in working in large scale emergency programs in insecure and conflict contexts and will have an outstanding ability to design and provide technical oversight of innovative programs within the current and future program structure of Mercy Corps in the area. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The successful candidate will have strong program support skills, good information management skills and the ability to maintain a sense of humor.

LIVING /ENVIRONMENTAL CONDITIONS:

This unaccompanied position will be based in the Middle East with frequent travel to the field as needed.  This position will be required to reside in group housing in an austere environment; the successful candidate must be able to work in an environment with power, water, transportation and communication challenges. The team member must follow all security protocols at all times.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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