Location: Amman, Jordan
Description
Research/Monitoring & Evaluation (M&E) Manager - Jordan Humanitarian Information Service (HIS)NOTE: This position will only be hired pending full receipt of funding. Anticipated Duration: 12 months. Start date is anticipated to be Feb 2013.
Background:
Working in partnership with a local media network, the Jordan Humanitarian Information Service (HIS) project aims to address communication gaps between refugee populations living in Jordan and humanitarian organisations by providing essential life-saving information that informs, protects, empowers, facilitates dialogue for target audiences of Syrian refugees, focusing on those moving in the Zaatari camps, but also those in urban areas. This project will also assist the humanitarian community to be more effective, transparent and accountable by enabling communities to better understand aid operations, access relief services and communicate with aid providers.
The project will train local reporters and soon-to-be reporters from both the refugee and host communities. The radio programme will be produced and broadcast in partnership with a local media network and Internews in Amman. The radio programme will then expand its coverage to other areas of interest, trying to foster community participation through mobile technology, social media and other innovative interventions.
Scope of the Work:
The Research/Monitoring & Evaluation (M&E) Manager (RMEM) will contribute to the Jordan Humanitarian Information Service (HIS) in the following capacities:
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Design
tools for roll out of audience research and M&E tools for the
effective implementation of this project, as required and in
coordination with Internews M&E standards. This includes designing,
conducting and reporting on learning reviews to capture lessons learned
and best practices during the life of the project, as required. A final
brief best practices and lessons learnt document will be produced before
the end of the assignment.
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Hire,
train, mentor and supervise a local research and assessment team in the
Zaatari camp and supervise the work of a local research company (i.e.
subcontract) in conducting audience research with Syrian Refugees in
urban areas using mobile phone with data collection software.
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Analyse,
produce, and strategically disseminate and present user-friendly,
results-oriented reports on the findings of the assessment studies to be
shared widely in country and to larger audiences.
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In
coordination with the Humanitarian Liaison Officer, share and present
the results (i.e. reports) of these assessments with the humanitarian
community, government officials, local media and other media development
partners as required, through presentations and/or email and social
media.
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Provide
key guidance to other organizations on developing and operationalizing
protocols/instruments for on-going assessment, as time permits.
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Compiling regular situation reports on the outputs and activities of the Research and M&E work.
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Producing
regular multimedia materials (i.e. blog posts, photos, podcasts, etc.)
documenting the life of the project for external audiences, as required.
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Contributing to overall written program reporting, including fundraising efforts, as required.
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Liaising with international media and promote the project Internews' work, as required.
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Any other duties as required.
QUALIFICATIONS:
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Fluency in spoken and written English. Arabic will be an asset.
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Proven research design and implementation skills, including in approaches to evaluation.
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Proven
experience conducting reviews and evaluations of communications
projects and studies, particularly overseas, across multi-disciplinary
projects and in complex environments.
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Extensive experience working in relief operations in challenging environments, preferably in the Middle East.
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Strong
command of qualitative and quantitative research design and data
analysis techniques including use of packages such as Atlas, (or Nudist
or NVivo) and SPSS (or Epi-Info, SNAP, SAS), as appropriate.
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Ability to train, mentor, and manage teams of local researchers, including newcomers to the research sector.
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An understanding of the vision/mission, core values and objectives of Internews.
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Excellent administrative and organizational skills.
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Willingness
to work in demanding, stressful, and, at times, dangerous situations
under difficult living conditions with respect for basic security rules.
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Psychological resilience and a sense of humor.
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Relevant university degree.
Desirable:
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Knowledge
of citizen journalism and familiarity with ways to leverage social
media will be an asset, as will knowledge and experience of mapping and
crowd-sourcing and mobile technology software.
About Internews and Humanitarian Information:
Internews and Internews Europe share an objective to save lives and reduce suffering of disaster-affected communities. Working in partnership with local media and aid providers, Internews and Internews Europe aim to fulfill people's right to access information, ask questions, and participate in their own relief and recovery.
Learn more about Internews' Humanitarian Information Projects online and download When Information Saves Lives, the 2011 Annual Report of Internews’ Humanitarian Information Projects. Follow Internews’ humanitarian work also on Twitter @internews @internewseurope and @jqg.
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