Job #: 123050
Title: Program Assistant
Job Stream: Human Resources
Location: Hong Kong, China
Closing Date: 01/16/2013
| Background / General description: | |
|
The International Finance Corporation (IFC), the private sector arm of
the World Bank Group, is a global investor and advisor committed to
promoting projects in its developing member countries that are
economically beneficial, financially and commercially sound, and
environmentally and socially sustainable. IFC finances private sector
investments, mobilizes capital in the international financial markets,
helps clients improve social and environmental sustainability, and
provides technical assistance and advice to governments and businesses
in the developing world. Reporting: jointly to the Client Services HR Account Managers (HRAM) assigned to the East Asia Region of the IFC and under the overall supervision of the Regional Head of HR for Asia Pacific region. | |
| Duties and Accountabilities: | |
|
The East Asia region (EAP) is seeking an HR Program Assistant (HRPA) to
provide high quality client service and administrative support. The
HRPA will act as a contact point for the team and handle queries or
requests, researching solutions and independently sharing the relevant
information with parties concerned while working closely with HRAMs.
S/he will also provide assistance to carry out the Region’s program
objectives. Client Interface: - Stays abreast of HR rules, policies and procedures in order to provide administrative support to clients across the region; - Handles HR inquiries ranging from basic to more complex issues; channels them to appropriate resources if necessary; follows up as necessary; - Plays substantive role in finding information and providing assistance to clients. HR Process Management: - Assists HR Account Managers in the region with PeopleSoft processes related to HR actions; - Assists HRAMs with processes related to implementation of key HR programs such as performance evaluation review (PEP) and salary review (SRI), Awards and Talent Management; - Issues letters and memos for staff as required; - Retrieves standard reports from HR Query, HR Dashboard, Staffing and Budgeting Database (SBD), Performance Evaluation and Planning (PEP) systems, customizing and analyzing as needed to meet the team and client needs under the supervision of the HRAMs; - Manages electronic filing of key records, information and documentation. Vacancy Management: Assists the HR Account Managers with recruitment process including: - posting of vacancies in Job World and IFC external recruitment website; - interviewing, gathering of interview reports, job descriptions, medical and security clearances, reference checks. - preparation of appointment packages, onboarding packages, offer letters, etc. Unit Administration: - Orders supplies and makes travel arrangements; - Provides back-up support to other ACS staff during absences or peak periods. Undertakes any other tasks assigned by the Head of HR to serve HR / business needs in the Asia Pacific Region and across IFC. | |
| Selection Criteria: | |
| - Familiarity with World Bank procedures and processes is a plus; - Willingness to learn more and keep abreast of new administrative initiatives; - Excellent interpersonal skills and high level of discretion in dealing with confidential information; - Effective time management and organizational skills; - High level of proficiency in office technology including Word, Excel, Powerpoint and Lotus Notes, familiarity with Peoplesoft is an advantage; - Ability to draft routine correspondence and edit materials; Proficient in both written and oral English language skills; - High degree of initiative, reliability and resourcefulness; - Handles highly sensitive information in absolutely confidential manner; - Ability to handle and adjust to a variety of concurrent activities, judge priorities and organize work effectively under minimum supervision. | |
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