Benefits Assistant - Asian Development Bank - Manila, Philippines

Staff Development and Benefits Division, BPMS, Budget, Personnel, and Management Systems Department

Closing Date: 6 December 2012 , 5:00 p.m. (1700 Manila Time, 0900 GMT)

 

Job Purpose:

To provide a wide range of analytical and administrative support within a specific work area of Staff Development and Benefits Division (BPDB)

Expected Outcomes

Perform a combination of the following transactions and/or clearly defined areas, depending on the assignment/instructions from supervisors (International Staff and/or Senior National Staff)
Applications/Enrollments/Claims Processing
Evaluates applications/enrollments/claims to determine eligibility, ensure the completeness and accuracy of information in accordance with ADB's policies and guidelines. Initiates processing of claims/applications by using the system available, in a timely and accurate manner.
Prepares routine and standardized correspondence, and drafts specialized and less standardized matters for supervisor's review.
Interacts with ADB staff to clarify policy issues, seek additional supporting information/documents to facilitate processing of applications/enrollments/claims, and determine whether an issue relating to claim/applications needs to be elevated to supervisors for further consideration/decision-making.
Monitors surrender of ID cards of staff/dependents with terminated GMIP/SGMIP coverage. Verifies and monitors payment of premium by participants to ensure timely and accurate deduction from salaries; coordinates with Controller’s Department (CTL) on any under/over deductions for premium payments.
Liaises and coordinates with internal contacts (e.g. CTL, Treasury Department (TD), Office of Administrative Services (OAS) and Office of Information Systems Technology (OIST)); and external contacts (e.g. claims administrator, appraisers, credit investigators, local schools, etc.) to ensure that all relevant information are received timely, accurate deductions from staff salaries are made, claims/checks are disbursed on time. Recommends systems enhancements in order to improve workflow. Reviews claims of major providers to ensure completeness for submission to insurance broker and monitors the proper and accurate settlement of claims.
Data Maintenance and Report
Ensures data in relevant systems are kept up-to-date and the existing filing systems are maintained in accordance with prescribed systems and established guidelines.
Collates, extracts and compiles data for generation of various reports, documentation and statistics, and for the preparation of mid-year budget reviews, estimates and projections.
Client Service
Interprets and responds to inquiries from staff relating to benefits policies and claims in a detailed, timely and accurate manner.
Others
Performs other duties as may be assigned, including tasks reflected in the incumbent’s workplan.

Educational Requirements:

Bachelor’s degree in mathematics, business administration, personnel management or equivalent

Relevant Experience And Other Requirements:

• 3 to 5 years related experience
• Computer literate; working knowledge of software on word processing, database and spreadsheets management
• Good oral and written communication skills
• Ability to solve problems within the work area by simplifying tasks and/or procedures
• Good client orientation, a team player and able to handle confidential information

Core Competencies:

Application of Technical Knowledge and Skills

• Deals with routine queries and correspondence in accordance with procedures
• Proactively seeks relevant development opportunities and submits for approval
• Produces summaries and frameworks by collecting and analyzing diverse information

Client Orientation

• Adjusts style and approach to respect and serve different clients
• Conveys messages by asking questions and using different approaches
• Identifies when a client issue requires escalation
• Responds to clients without prompts or reminders from senior colleagues

Achieving Results and Problem Solving

• Proposes solutions to minimize delays and setbacks in completing work
• Reviews all task objectives and achieves core deliverables
• Uses time management and organizational skills to promptly complete work to the required standard
• Delivers beyond the stated task objectives

Working Together

• Consistently works effectively with individuals of different views, culture, nationality, gender, and age
• Consistently seeks assistance when requirements are unclear
• Provides timely updates on relevant information
• Freely shares and seeks useful knowledge and to complete work

Communication and Knowledge Sharing

• Uses effective written and oral communication in preparing documents, presentations and interactions
• Asks questions to understand how to follow up on feedback
• Locates relevant information to expedite workflow

Innovation and Change

• Adopts new policies, systems and processes in a timely fashion
• Shares ideas for how work can be completed more effectively

Immediate Reporting Relationships / Other Information:

• Supervisor: Designated International Staff and senior National Staff 

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